Search results for " Azienda"

showing 10 items of 591 documents

La misurazione della performance accademica: un'analisi applicata al "costo standard per studente in corso"

2017

The recent introduction of the “standard cost per regular student”, as a criterion adopted by the Italian Ministry of Education to measure public university performance, implies a deep afterthought of those methods underlying the design of performance management and measurement systems in Italian universities. This has also to be extended – through a systemic perspective – to the evaluation of the Third Mission activities influencing the corresponding socio-economic context. With the intent to support a diagnostic activity related to the academic performance, this paper aims at introducing a system of output-outcome indicators – within a consistent framework – oriented to measure the driver…

Settore SECS-P/07 - Economia AziendaleProspettiva bilanciata 'output-outcome'Misurazione performance accademicaUniversitàStandard Unit Cost to Educate a Regular StudentOutput-to-Outcome ManagementPerformance IndicatorsCosto standard per studente in corso
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Public Accounting in Austria and in the Lombard-Venetian area: the first Academic Teachings

2012

Settore SECS-P/07 - Economia AziendalePublic AccountingAccounting teaching
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Using System Dynamics to Assess a Web 2.0 Governance Model for Public Service Delivery

2011

In the last decade Public Administrations (PA) have introduced new governance models to design, implement and deliver public services to citizens. Such models have been also driven by the New Public Management (NPM) movement, which contributed to increase the pressure on PA, of both central governments and communities, to design more citizen-centric oriented services aimed to improve PA outcomes, efficiency and accountability. A key-lever on which PA can act on to reach the above goals is the use of WEB 2.0 technologies, which can enhance a fruitful collaboration between citizens and PA, not only in an ex-post analysis, but also, and in particular, in an ex-ante phase, letting the final use…

Settore SECS-P/07 - Economia AziendalePublic Administrations E-Government New Public Management System Dynamics
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Performance Management and Governance in Public Universities: Challenges and Opportunities

2022

The goal of this introductory chapter is to outline a set of problematic issues, challenges, and opportunities behind this topic, so to provide a key to the subsequent chapters. How can we frame sustainable performance, if referred to an organization (such as a public HEI) located in a given context? What binds governance with performance management in the field of HEIs? What challenges are associated with different governance perspectives in HEIs? Why linking performance management to governance is particularly crucial in the investigated field?

Settore SECS-P/07 - Economia AziendalePublic Education Governance Performance Management
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Enhancing the governance of local areas through Dynamic Performance Management

2017

This doctoral dissertation applies the findings of explanatory studies in the field of Dynamic performance management (DPM) to the public sector. Purpose. This work aims to show how DPM may support decision-makers in outlining sustainable policies for local areas. The study investigates local areas as meta-organizations. Design. The research takes a relativist perspective and investigates social phenomena through a deductive-inductive approach where qualitative research strategies assume a descriptive account in accordance with management science and System Dynamics (SD) tradition. The systematic review of the evolution of management models of public sector organizations sets the ground for…

Settore SECS-P/07 - Economia AziendalePublic Governance Performance management local area System Dynamics
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Public Accounting Teachings Through the 19th Italian Century

2013

This paper tries to offer an Italian point of view about the theme of public accounting teachings. We focused our attention on the Italian case during the 19th century because this period was very significant for our purpose. In particular, we considered the teachings that were held in Pavia and Padua and the eminent figures of the correspondent professors: Villa and Tonzig. In this sense, the aims of this paper are: • To analyze the characteristics of the Italian context at the time; • To describe the contents of the mentioned teachings in consideration of the different Professors’ backgrounds and ideas; • To make a comparison between the contents of the two considered courses in relation …

Settore SECS-P/07 - Economia AziendalePublic accounting Italian context Accounting teaching
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Patronage and the Public Service: A Dynamic Performance Governance Perspective

2020

Patronage is one of the enduring issues in public administration. Although the virtues of merit-based recruitment and retention in the public service are extolled widely, patronage of some form persists in many, if not most, countries. By using system dynamics modeling applied to performance governance, this chapter provides an analysis of both the pathological and the eufunctional aspects of patronage appointments in the public sector. It also considers the potential virtues of using patronage appointments. In addition, using a dynamic performance governance model, we examine how patronage may actually improve the performance of public services.

Settore SECS-P/07 - Economia AziendalePublic employmentbusiness.industryCorporate governancePerformancePerspective (graphical)Public sectorPublic employmentPublic serviceBusinessPublic administrationPatronageSystem dynamics
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Tackling wicked issues in performance management and governance of health prevention: an empirical analysis of vaccination strategies in Italy

Performance management (PM) in the public sector is a research stream that grasped much of the attention of public administration and management scholars in the last decade (Bouckaert & Halligan, 2007; Hall, 2017; Douglas & Ansell, 2020). This is mainly related to the ever-evolving context in which PM regimes apply. Our society and its current challenges are indeed growing in complexity so that these last have been defined by modern literature as “wicked” (Rittel & Weber, 1973; Head & Alford, 2015). Wicked does not mean “evil” but it refers to the impossibility to share an understanding of societal problems and their definition. According to Head & Alford (2015),“wickedn…

Settore SECS-P/07 - Economia AziendalePublic governance dynamic performance management simulation health systems case study COVID-19
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Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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L'APPROCCIO COGNITIVO-SEMIOTICO IN RAGIONERIA: PROPOSIZIONI TEORICHE E PROFILI STORICI COMPARATI

2013

non trovato

Settore SECS-P/07 - Economia AziendaleRAGIONERIA. SEMIOTICA. TEORIA. STORIA
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