Search results for "PUBLIC ADMINISTRATION"

showing 10 items of 1623 documents

Patronage and the Public Service: A Dynamic Performance Governance Perspective

2020

Patronage is one of the enduring issues in public administration. Although the virtues of merit-based recruitment and retention in the public service are extolled widely, patronage of some form persists in many, if not most, countries. By using system dynamics modeling applied to performance governance, this chapter provides an analysis of both the pathological and the eufunctional aspects of patronage appointments in the public sector. It also considers the potential virtues of using patronage appointments. In addition, using a dynamic performance governance model, we examine how patronage may actually improve the performance of public services.

Settore SECS-P/07 - Economia AziendalePublic employmentbusiness.industryCorporate governancePerformancePerspective (graphical)Public sectorPublic employmentPublic serviceBusinessPublic administrationPatronageSystem dynamics
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Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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The Design and Execution of Performance Management Systems at State Level: a Comparative Analysis of Italy and Malaysia

2014

Performance management is maturing as an effective approach in public organizations around the world in improving public services. However, the existing models, based primarily on best practices of first-world nations, have limitations that must be addressed. One of which is the relative lack of attention to the context of performance management reform. This international comparative case study analyses the experience of Italy and Malaysia in the design and execution of performance management systems at the national level. It seeks to contribute to the comparative literature on performance management across national jurisdictions. Italy and Malaysia also offer a contrasting study given thei…

Settore SECS-P/07 - Economia Aziendaleperformance management national public-management reform case study analysis infrastructure leadership legislation institutions reform approach reform motivation public administration paradigm
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Accountability, organizzazione e rendicontazione sociale nelle amministrazioni giudiziarie italiane: alcune evidenze empiriche

2015

Questo articolo illustra i contenuti della rendicontazione sociale dell’amministrazioni giudiziarie italiane che emergono dall’analisi di un campione di trenta bilanci sociali. Prima di presentare i risultati della ricerca empirica vengono affrontate alcune questioni concernenti il quadro teorico della rendicontazione sociale sia in termini generali che con particolare riferimento alle organizzazioni pubbliche e giudiziarie. La responsabilita sociale e una forma di cura delle relazioni tra organizzazione e ambiente che si esprime attraverso la rappresentazione di fatti e cifre cha hanno una qualche rilevanza per i portatori di interesse. Ma mentre nelle organizzazioni private la responsabil…

Settore SECS-P/10 - Organizzazione Aziendaleaccountabilityjudicial offices.social reportingorganizationpublic administrationcontrolSTUDI ORGANIZZATIVI
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La comunicazione pubblica. Politiche e pratiche nel Welfare in crisi .

2014

Nel volume si ricostruiscono le diverse problematiche della comunicazione pubblica con riferimento sia al piano politico-amministrativo che al sociolinguistico con la dovuta attenzione alla semplificazione del linguaggio dei testi della pubblica amministrazione. Sociological research on different problems of public communication with reference to politics and administration and to sociolinguistics and with a big attention to semplification of administrative language.

Settore SPS/08 - Sociologia Dei Processi Culturali E Comunicativicommunication publique semplification administration publiquepublic communication semplification public administrationcomunicazione pubblica semplificazione pubblica amministrazionecomunicaciòn pùblica semplificaciòn pùblica administraciòn
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Self-Enforcing, Public-Order Institutions for Contract Enforcement: Litigation, Regulation, and Limited Government in Venice, 1050–1350

2011

The spectacular economic growth of Venice during the late medieval period (1050–1350) was based on the expansion of its trade along the Mediterranean and beyond. Crucial to this expansion was the mobilization of large amounts of capital into risky investments. However, this mobilization required the development of institutions that protected creditors and shareholders from expropriation by controlling merchants. This chapter finds that legal and administrative institutions conjointly provided investor protection and explores the interactions between these public-order institutions for contract enforcement and the emergence of a limited government, a coercion-constraining institution that mo…

ShareholderCreditorExpropriationmedia_common.quotation_subjectCapital (economics)Economic rentInstitutionLimited governmentBusinessPublic administrationEnforcementmedia_commonLaw and economics
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Local Leadership and Its Limits in the Deployment of Sustainable Mobility Policies

2020

The indisputable need for new urban mobility policies, which has already been recognised in numerous international, European and national legal instruments, undoubtedly requires a local role in the redefinition of these policies. This action must be carried out in a regulatory context that does not always provide local authorities with all the legal instruments to do so. In this contribution, the primary measures being used to achieve greater sustainability of urban mobility are outlined, as well as a description of the effective room for manoeuvre local authorities normally have, analysing the current limitations they face for a more ambitious deployment and possible models of alternative …

Sharing economyAction (philosophy)Software deploymentbusiness.industryPublic transportSustainabilityContext (language use)BusinessPublic administrationUrban space
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Shopping malls and neoliberal trends in Southern European cities: post-metropolitan challenges for urban planning policy

2016

Whilst shopping malls have been explored at length by critical urban studies, there has been little exploration of their role in restructuring the practice of urban and spatial planning. This article uses the shopping mall as an object of study in the light of the neoliberal trends and post-metropolisation in Southern Europe, with the aim of exploring challenges for urban governance and planning practice and with a focus on the role of the ongoing economic crisis. A threefold exploratory framework – the ‘lost-in-time scenario’, the ‘messianic mall model’ and the ‘(im)mature planning explanation’ – is used to make sense of the local versions of shopping mall development in Lisbon (Portugal) …

Shopping centresGeography Planning and DevelopmentCritical urban studiesUrban studiesComparative planning researchplanning culturesPublic administrationSettore ICAR/21 - UrbanisticaConstructiveGUrban planningÉtudes critiques urbainesEarth and Planetary Sciences (miscellaneous)Urban studiesGeography. Anthropology. Recreationculturas de ordenamentoEstudos críticos urbanoscentros comerciaiscomparative planning researchCentres commerciauxestudos comparativos em ordenamento do territórioSouthern European crisiétudes comparatives de planification territorialeCritical urban studieMetropolitan areaManagementshopping centresplanning culturecrise da europa do sulcrise de l'Europe du sudGeographySouthern European crisisCritical urban studies; comparative planning research; planning cultures; Southern European crisis; shopping centresChristian ministrySettore M-GGR/01 - GeografiaUrban spacetypes de planificationFinisterra - Revista Portuguesa de Geografia
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Developing Intercultural Mindedness through an Experiential Learning Activity—A Case Study from Singapore

2022

Recent incidents of alleged racism worldwide amid the COVID-19 pandemic have challenged us to ponder on the meaning and importance of intercultural education. However, it can be difficult to understand the ways in which intercultural discourse can be beneficial for learning, as well as prepare young people to act against racism and inequalities to work towards a more sustainable future. This study presents analysis of learning materials from a case study conducted in one secondary school in Singapore. The objective of the activity is for students to engage in intercultural learning by participating in walking trails with different themes in a few neighborhoods, to learn more about the histo…

Singaporerasismin ehkäisyPublic Administrationracial harmony; qualitative research; Singapore; art of the contact zone theory; intercultural mindednessintercultural mindednesskoululaisetPhysical Therapy Sports Therapy and RehabilitationEducationComputer Science Applicationsmonikulttuurisuusart of the contact zone theoryracial harmonyelämyspedagogiikkaDevelopmental and Educational PsychologyComputer Science (miscellaneous)kulttuuriosaaminenkvalitatiivinen tutkimusqualitative researchkulttuurienvälisyysEducation Sciences; Volume 12; Issue 3; Pages: 212
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Just One More Episode: Predictors of Procrastination with Television and Implications for Sleep Quality

2019

© 2019, © 2019 Mass Communication & Society Division of the Association for Education in Journalism and Mass Communication. Sleep experts have raised concern over the effects of electronic media use on sleep. To date, few studies have looked beyond the effects of duration and frequency of media exposure or examined the underlying mechanisms of this association. As procrastinatory media use has been related to lower well-being, we used data from two survey studies (N1 = 821, N2 = 584) to investigate (a) predictors of procrastinatory TV viewing and (b) the link between procrastinatory TV viewing and sleep quality. Findings from both studies indicate that those with a stronger viewing habit, h…

Sleep qualitybusiness.industryCommunicationmedia_common.quotation_subject05 social sciencesProcrastination050801 communication & media studiesElectronic media0506 political science0508 media and communicationsDuration (music)050602 political science & public administrationSleep (system call)businessPsychologymedia_commonClinical psychologyMass Communication and Society
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