Search results for "mobile"

A cultural approach to networked-based mobile education

2007

Abstract This paper discusses cultural conditions for networked-based mobile education. In our paper, we demonstrate how an Integrated Meta-Model that we have been developing in our MOMENTS project, i.e. Models and Methods for Future Knowledge Construction: Interdisciplinary Implementations with Mobile Technologies, can be used as a heuristic tool for research and pedagogical practice with technology, drawing attention to such cultural and pedagogical aspects and relations which are easily left unnoticed. This Integrated Meta-Model consists of four levels: (i) cultural discourses and practices; (ii) pedagogical models and principles; (iii) action, and (iv) individual acts and activities. Th…

Barriers to the use of mobile sales force automation systems: a salesperson’s perspective

2015

Purpose – The purpose of this paper is to examine the barriers associated with the adoption and use of mobile sales force automation (SFA) systems from a salesperson’s perspective. Design/methodology/approach – A qualitative investigation of two business-to-business companies was conducted. Data collected from ten semi-structured interviews with directors or sales managers were analyzed to understand the main barriers to SFA system adoption. Findings – The study confirms the existence of three barriers (customer knowledge, quality of information and the characteristics of mobile devices) to a mobile SFA system use and identifies two additional barriers: lack of time and optimization issues…

Adoption and use of mobile technologies for learning among smallholder farmer communities in Uganda

2016

Mobile learning (mLeaming) in formal education is getting wide spread but little is known about how to adopt mLeaming in non-formal contexts among smallholder farmer communities, who constitute the majority in most African states. These rely on agriculture, yet their livelihoods are affected by immense changes in seasons. Smallholder farmers' access to mobile phones can act as bridges in supporting learning for secure livelihoods. Using the Unified Theory of Acceptance and Use of Technology (UTAUT), we have conducted multiple case studies of the Community Knowledge Worker project in Uganda. The intention was to analyse mobile learning adoption and use practices among farmers. Based on our f…

Introduction to the Digital and ICT Enabled Services Minitrack

2016

Introduction to Information and Communication Technologies for Development (ICTD) Minitrack: Contributing to Human Development and Social Justice

2015

This minitrack explores opportunities to use Information and communication technologies to promote human development and social justice. In the early days this field began with radio and television as tools to help improve the lives of marginalized communities, but this has now become a global movement of people using computers, the internet, and mobile devices to help human development. Information technologies have become more accessible, more used, and more relevant than ever in the lives of people around the world. A growing body of scholars and researchers work to understand, design, evaluate and critique ICTD interventions, which can bring numerous benefits as well as unanticipated ne…

Diffusion Models in Analysing Emerging Technology-based Services

2005

In this article we discuss the problems of utilizing innovation diffusion (or, adoption) models in developing scenarios for mobile commerce services in three European countries: Finland, Germany, and Greece. We are not to test the various diffusion models as such, but rather to utilise the fundamental ideas of the models in determining the prerequisites for, the status of, and the pace of diffusion of mobile services in these different market areas. The estimates would serve as a starting point and as a validity check for scenario development. The early experience at the research design phase show that the ‘mainstream’ diffusion approach is vulnerable to three factors specific to the adopti…

Mobile Customer Relationship Management: a communication perspective

2007

Although communication has been investigated within relationship-oriented contexts, studies concerning communication within Customer Relationship Management (CRM) are scarce, especially when customer relationships are managed with the aid of the mobile medium. The purpose of this study is to increase general understanding of communication within the mobile context, in which the communicating parties are connected through the mobile medium. The authors present a model of the communication process within the mobile context based on a case study. The main results of the study indicate that the communication process within the mobile context differs significantly from the process through tradit…

The effect of culture on requirements: a value-based view of prioritization

2015

This paper examines how culture affects requirements and their prioritization. We analyze the requirements of a mobile service, which were collected from Helsinki, Hong Kong, and Las Vegas. We argue that the current prioritization techniques for requirements do not sufficiently account for the cultural effects, nor does the literature offer information on ways of prioritizing such requirements according to users’ values. We see this as problematic because the literature suggests that culture should be viewed as a set of values. Our findings support the argument that we should use a value-based approach in prioritizing requirements. Furthermore, by focusing on the links between needs and val…

Intention to use mobile customer relationship management systems

2014

Purpose – The purpose of this paper is to investigate the behavioral intentions of business-to-business (B2B) sales managers to use mobile customer relationship management (CRM) systems in the course of their day-to-day activities. Design/methodology/approach – An extended Technology Acceptance Model (TAM) of mobile CRM system adoption is developed and tested with data from 105 international sales managers representing five B2B companies. Findings – The study extends the TAM framework with three additional constructs derived from mobile technology and sales force automation literature, namely personal innovativeness in the domain of IT, perceived risk, and perceived reachability. The model…

Mobile Communication and Work Practices in Knowledge-based Organizations

2005

This paper examines the role of mobile communication, mobile tools and work practices in the context of organizations, especially knowledge-based organizations. Today, organizations are highly complex and diverse. Not surprisingly, various solutions to incorporating mobile tools and mobile communication in organizations have been devised. Challenges to technological development and research on mobile communication are presented.