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AUTHOR
Cosmin Tileaga
showing 6 related works from this author
Banking Risk Management – RCB Strategy
2013
Abstract Risk can have a significant impact on a credit institution, both as an influence that is felt in recorded direct losses, and an influence whose effects are felt on customers, staff, business partners and even the bank authority. Banking risks are those risks that banks face in implementing current operations and not only specific risks of traditional banking. Bank risk is the degree of loss suffered by a bank where the counterparty (the client) bankrupts without being able to pay its obligations to the bank. Given the experience, banks agree that the most important cause of losses was the excessive concentration of risk on a customer, industry or economic sector, a country. It is i…
Customer Satisfaction and Quality Services in the Hotel Industry: A Strategic Approach
2018
In the hotel and hospitality industry, managers need to see quality as their main competitive advantage and need the acknowledge the ways in which quality can be used to drive competitiveness. As one of the most important aspects of hotel management and customer relationship management, the quality of all touristic services influenced by the intensifying competition, determine suppliers to take into account more the needs and requirements of customers in order to have a successful strategy. In the digital world where consumers are well-informed, the choice to purchase best quality services is the ultimate choice given the opportunity to compare other services with other companies. Both mana…
International Exchanges in a Globalized World
2018
A reality today is that the economy, characterized by the expansion and development of financial mechanisms, cannot be conceived without the stock exchange: the real economy is reflected in the trend of stock, and, in turn, the stock can influence – good or bad – the economic life. Thus, by the rise of globalization, as instruments of capital accumulation, stock exchange has become the most effective way of targeting the capital available in the economy to the most profitable use. The market will determine which companies will be funded and what is the cost of their capital. The decisive factor is the efficiency with which companies use this capital. In this way, international stock markets…
Flights Delay Compensation 261/2004: A Challenge for Airline Companies?
2020
Globally, the large number of tourists, insufficient number of pilots, strikes or high traffic at airports, have generated an increase in the number of delayed flights. In the first 6 months of 2018, it is estimated that around 4.5 million passengers (compared to 3.2 million passengers in the first semester of 2017) were affected by cancellations, delays and overbookings of flights, while the eligible value compensation is approaching 2 billion euros. For these events, principally attributable to the air carrier, certain passenger rights have been established at European Union level, detailed in EC Regulation No 261/2004 establishing common rules for passenger compensation and aid in the ca…
CRISIS: EFFECTS IN THE ECONOMIC AND SOCIAL FIELD
2010
This paper aims to examine how issues relating to the economic crisis on society nationally and internationally. It reflects its own analysis based on own research aspect based on several macroeconomic indicators. To this end I studied the relationship between financial crisis – the economic crisis – social crisis – political crisis.
Customer Relationships Management in Organizations
2013
Abstract In recent years, the market for on-demand CRM applications suffered especially in the segment of small and medium companies because of the concerns about the cost and the complexity of on request implementations. CRM on demand is a good choice for companies that want to implement standard processes that can use data structures “out of box” with little or not at all internal IT support and does not require complex or real-time integration with back office systems. However, on-demand CRM software is not always as simple as vendors want us to believe. Customizing can be problematic and interface tools of CRM vendors can not provide desired levels of integration. Implementing a hosted …