ERP and Organizational Misfits: An ERP Customization Journey

Abstract Enterprise resource planning (ERP) projects are complex and resource demanding. Some ERP projects fail due to what is called ‘misfit’ between the adopting organization's business requirements and the ERP's functionalities. Existing literature has studied how ERP systems match to different organizations and have argued that there always exists a gap between the business rules embedded in the system, and the practices and processes that exist in organizations. Thus, tailoring might be an important procedure during ERP implementations, in which the ERP customization takes place in order to ensure the compliance with the organizations’ critical business processes and requirements. Via …