0000000000114809
AUTHOR
Kristine Pabērza
showing 2 related works from this author
Outcomes‐based measurement of public access computing in public libraries
2010
PurposeThis paper seeks to present a methodology for measuring the outcomes of public access computing as well as presenting and comparing the main results of baseline studies conducted in Lithuania and Latvia.Design/methodology/approachBoth baseline studies use a combination of quantitative and qualitative methods and both include multi‐perspective, longitudinal design and nation‐wide samples.FindingsThe benefits that users can gain from using PAC in public libraries include access to ICT, technology training and assistance, expanded employment opportunities, conducting commercial transactions, access to and assistance with local, state and federal government electronic services, and suppo…
Towards an Assessment of Public Library Value
2010
PurposeThis paper aims to present a methodology, early findings, possible applications of results and lessons learned from the research study “Public libraries: value, trust and satisfaction”, which has been conducted within the public library development project ‘Father's Third Son’ in Latvia.Design/methodology/approachA combination of quantitative and qualitative methods was used (although the findings reported here are largely drawn from the quantitative study) drawing on various theories of information behaviour and use‐oriented information service evaluation.FindingsThe study gives a good picture of user information needs in Latvia, the sources they use to fulfil them and the role of p…