Outcomes‐based measurement of public access computing in public libraries

2010

PurposeThis paper seeks to present a methodology for measuring the outcomes of public access computing as well as presenting and comparing the main results of baseline studies conducted in Lithuania and Latvia.Design/methodology/approachBoth baseline studies use a combination of quantitative and qualitative methods and both include multi‐perspective, longitudinal design and nation‐wide samples.FindingsThe benefits that users can gain from using PAC in public libraries include access to ICT, technology training and assistance, expanded employment opportunities, conducting commercial transactions, access to and assistance with local, state and federal government electronic services, and suppo…