0000000000230184
AUTHOR
Marek Bugdol
The implementation of the TQM philosophy in Poland
PurposeThe purpose of the paper is to present an overview of various total quality management (TQM) issues in Poland's business organizations and the public sector.Design/methodology/approachDescribes the role of the Polish Quality Award Committee in promoting the idea of TQM. Presents the results of survey research on the implementation of TQM in Polish companies. Presents a critical analysis of the results and formulates conclusions based on the author' experience gained while working in the Polish Quality Award Committee at the National Chamber of Economy.FindingsThe analysis of the literature on the subject and the results of empirical research allow the formulation of conclusions. It t…
Systemic support and environmental awareness in a normalised environmental management system consistent with ISO 14001
PurposeThe study aimed to determine the correlations occurring between systemic support and environmental awareness. Additionally, the authors wished to establish which systemic factors (criteria of the ISO 14001) impact those dependencies.Design/methodology/approachQuantitative and qualitative research were carried out (survey findings were analysed against documentation research and self-observation records). The authors used literature review, analysis of system documentation, survey research and self-observation. The research was conducted in the period from April to May 2020. It focused on a chemical company operating within the structure of a large capital group and employing over 1,5…