0000000000234413

AUTHOR

Jappe Van Der Zwan

showing 1 related works from this author

Facility management, outsourcing and contracting overview

2009

The discipline of facility management has basically originated from the experience of the field and most of the business models are driven from the American market. The majority of surveys agree that organizational objectives vary according to different business environments. The link between a given company and its facility management department has been studied in details with a widespread agreement on the importance of tailoring to the specific context the facility management organizational model and the approach to the relationships with suppliers. In Europe two Technical Committees of the Comite Europeen de Normalisation (CEN) are currently adding to the body of knowledge terminologies…

Body of knowledgeService-level agreementFacility managementProcess managementStandardizationbusiness.industryDMAICBusiness modelbusinessImplementationOutsourcing
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