0000000000300880
AUTHOR
Roope Luomala
The factors affecting the use of contactless payments
Mobile technology has become a significant part of our everyday life. The technology develops rapidly and in the past few years numerous of companies have made payments possible trough mobile equipments. The most used technology for conducting such a payments is called near field communication (NFC), which enables fast and convenient payments using countless of different instruments for paying. The objective of this research is to shed light on the use of contactless payments via NFC. To achieve the objective we explored the factors that might have influence on intention to use and use of contactless payments. Thus, the research questions are: Is there significant relationship between the c…
Examining Consumers’ Usage Intention of Contactless Payment Systems
Purpose The purpose of this paper is to develop and test a conceptual model that combines the modified Unified Theory of Acceptance and Use of Technology (UTAUT2) with a consumer brand engagement (CBE) model to predict consumers’ usage intentions toward contactless payment systems in a developed country. Design/methodology/approach The authors cooperated with a contactless payment service provider in Finland and reached out to 22,000 customers, resulting in 1,165 usable responses. The collected data were analyzed using structural equation modeling. Findings The study shows that the UTAUT2 and the CBE model together explain approximately 70 percent of the variance in usage intention. Of the…