0000000000320024
AUTHOR
John Kellett
Characteristics and Subjective Evaluation of an Intelligent Empowering Agent for Health Person Empowerment
Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their health conditions and treatment options, self-manage them, and make informed choices. Currently, few stand-alone applications for patient empowerment exist and people/patients often go on the Web to search for health information. Such information is mainly obtained through generic search engines and it is often overwhelming, too generic, and of poor quality. Intelligent Empowering Agents (IEA) can filter such information and assist the user in the understanding of health information about specific complaints or health in general. We have designed and developed a first prototy…
Proposed use of a conversational agent for patient empowerment
Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a "natural" way, collects health data from heterogeneous sources and provides the user wit…
An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs
AbstractMost members of the public, including patients, usually obtain health information from Web searches using generic search engines, which is often overwhelming, too generic, and of poor quality. Although patients may be better informed, they are often none the wiser and not empowered to communicate with medical professionals so that their care is compatible with their needs, values, and best interests. Intelligent Empowering Agents (IEA) use AI to filter medical information and assist the user in the understanding of health information about specific complaints or health in general. We have designed and developed a prototype of an IEA that dialogues with the user in simple language, c…