Internal Factors in Professional Service Firms (PSFs) and their Impact on Innovation Output : A Quantitative Study of Norwegian PSFs

2017

Master's thesis Business Administration BE501 - University of Agder 2017 The purpose of this study is to contribute to the understanding of Norwegian Professional Service Firms (PSFs) by exploring the effect of internal factors’ impact on innovation output. The four internal factors selected for this study are (1) organizational inertia, (2) training, (3) human capital and (4) innovation culture. The economy is becoming increasingly knowledge based, and at the same time, the importance of innovation is becoming more prevalent in the business world. Even among PSFs, that are perceived as conservative, innovation is now becoming critical for survival. However, it is challenge to become a succ…