Implementing unified communication : from the perspective of end-users - a case study in Statoil

2011

Masteroppgave i informasjonssystemer- Universitetet i Agder 2011 The number of communication technologies in use have increased dramatically following the advent of modern information technology, requiring users to learn how to use ever more devices and systems and to choose the appropriate solution for every communication need. This adds complexity to communication and by extension also to getting work done in general. Unified Communication attempts to make communication and work easier by reducing the number of devices and systems without necessarily reducing the number of technologies/channels available to the users. The purpose of Unified Communication is thus to gather as many channels…