Intercultural management competence in Finnish multicultural working life : case Aamujakelu Oy

2010

The current thesis is a qualitative case study, which explores intercultural management competence in Finnish working life. The subject is investigated from the viewpoint of the Finnish supervisors and the international employees at a Finnish multicultural workplace. The aim of the thesis is to determine what kind of intercultural management competence the supervisors of the case company need in their daily work. The case organisation is the Finnish newspaper delivery company Aamujakelu Oy. The supervisors’ work at the case organisation includes both management and leadership tasks. Due to the nature of the organisation’s operation the supervisors and the employees work at different times a…