0000000000397361

AUTHOR

U Konerding

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Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke …

2019

ObjectiveA short questionnaire which can be applied for assessing patient satisfaction in different contexts and different countries is to be developed.MethodsSix items addressing tangibles, reliability, responsiveness, assurance, empathy, and communication were analysed. The first five items stem from SERVQUAL (SERVice QUALity), the last stems from the discussion about SERVQUAL. The analyses were performed with data from 12 surveys conducted in six different countries (England, Finland, Germany, Greece, the Netherlands, Spain) covering two different conditions (type 2 diabetes, stroke). Sample sizes for included participants are 247 in England, 160 in Finland, 231 in Germany, 152 in Greece…

MaleQuestionnairesHealth Care ProvidersCARE QUALITYSocial SciencesCOMMUNICATIONSurveysEndocrinologyMathematical and Statistical TechniquesSurveys and QuestionnairesMedicine and Health SciencesPsychologyAssesSCALELanguageAged 80 and overMammalsOUTPATIENTStatisticsQREukaryotafood and beveragesMiddle Aged3142 Public health care science environmental and occupational healthEuropeStrokePatient SatisfactionResearch DesignVertebratesPhysical SciencesRegression AnalysisMedicineFemaleResearch ArticleAdultPsychometricsEndocrine DisordersScienceEquinesCONSUMER PERCEPTIONSResearch and Analysis MethodsVALIDATIONSERVICE QUALITYSDG 3 - Good Health and Well-beingDiabetes MellitusHumansAnimalsStatistical MethodsAgedSurvey ResearchfungiOrganismsCognitive PsychologyBiology and Life SciencesHealth Care3141 Health care scienceDiabetes Mellitus Type 2Metabolic DisordersAmniotesCognitive ScienceMathematicsNeurosciencePLoS ONE
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