Le recours au dialogue avec les parties prenantes dans l'exercice de la responsabilité sociale des entreprises (RSE) : proposition d'une typologie

Since Freeman's work (1984), dialogue with stakeholders has become a central theme in the field of Corporate Social Responsibility (CSR) (Bonnafous-Boucher & Pesqueux 2006; Brown & Dillard 2015; Brown et al. 2020).This dialogue is strongly encouraged by international standards (ISO 26000, GRI, IIRC, AA1000SES, OCDE Principles), which describe it as a tool to inform the decisions of organizations and to allow stakeholders to make their views heard.While the concept of dialogue is omnipresent in the literature, the use of dialogue as a management device is little questioned and documented in scientific studies. How is the dialogue organized by companies? What are the roles of stakeholders? In…