The effect of learning-based distinctive competencies on firm performance: a study of spanish hospitality firms
In spite of the importance of knowledge assets, few empirical studies have examined how knowledge is generated in organizations and the effect of knowledge management on learning-based competencies. This research studies the effect of introducing knowledge management programs in the development of learning-based distinctive competencies as these factors relate to a firm¿s performance. Based on responses from managers at 193 Spanish hospitality firms, the study concludes that the introduction of knowledge management principles and practices promotes creation of learning-based distinctive competencies, which, in conjunction with a knowledge management approach, has a positive causal relations…
Integrating transaction cost economics and the resource-based view in services and innovation
[EN] This study examines the complementary nature of Williamson's transaction cost theory and that of the resource-based view in the integration or externalisation of activities, with particular reference to services. Assessing comparative costs, idiosyncratic demands and core competences form the criteria for make or buy decisions, although the analysis of services endows idiosyncratic demands with particular relevance when internalisation of services does neither contribute cost advantages nor others related to the core competences of the firm. In addition to these make or buy questions, this study considers the front/back model in cases where the firm manages services internally.