0000000000466765
AUTHOR
Aziz Moukrim
Tabu Search to Plan Schedules in a Multiskill Customer Contact Center
International audience; We have studied a realistic case of scheduling problem in a customer contact center, dealing with multiskill agents. Our model combines the last two steps of the standard approach by determining shifts and by assigning them to agents at the same time (scheduling and rostering). Moreover, we have considered realistic vacations, according to legal constraints and preferences of agents. We have envisioned entire weeks of work, with variable meal times and meal durations, without overtime. In this paper, we define the problem and describe a Tabu search based solution.
An exact method for graph coloring
International audience; We are interested in the graph coloring problem. We propose an exact method based on a linear-decomposition of the graph. The complexity of this method is exponential according to the linearwidth of the entry graph, but linear according to its number of vertices. We present some experiments performed on literature instances, among which COLOR02 library instances. Our method is useful to solve more quickly than other exact algorithms instances with small linearwidth, such as mug graphs. Moreover, our algorithms are the first to our knowledge to solve the COLOR02 instance 4-Inser_3 with an exact method.