0000000000505824

AUTHOR

Milva Eileen Justavino-castillo

showing 2 related works from this author

How to increase company loyalty: using relational variables and sustainable practices to segment the maritime transport sector

2022

Intense competition in goods transportation has highlighted theimportance of understanding customers’interests in order to designsuccessful relationship strategies. This study proposes, through asegmentation approach, to identify customer groups based on theirperceptions of sustainable practices and relational variables abouttheir main transport supplier. From a sample of 122 companies, amultiple correspondence analysis was carried out. The results showthat there are three groups of customer companies, which corres-pond to a high, low, and medium relational and sustainabilityapproach. The identified segments are also significantly different interms of time of operation in the maritime secto…

B2B relationshipEconomics and Econometricslogistics valuelong-termorientationsegmentationUNESCO::CIENCIAS ECONÓMICASsustainable practicesEconomic Research-Ekonomska Istraživanja
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Efeitos da sustentabilidade e valor logístico nas relações entre empresas de transporte marítimo

2020

Resumen El objetivo de este trabajo fue analizar cómo la sostenibilidad (económica, social y ambiental), bajo el enfoque de triple línea base, afecta la calidad de servicio, el valor logístico y la satisfacción en empresas del sector marítimo. Se propone un modelo teórico que se contrasta con la información suministrada por una muestra de 50 responsables de empresas (transitarios, importadores y exportadores) en Panamá. La información se analiza mediante la estimación de regresión por mínimos cuadrados parciales, que permite confirmar el carácter multidimensional de la sostenibilidad y del valor logístico. Los resultados también confirman que las percepciones de los clientes sobre las inici…

Responsabilidad social empresarialrelaciones business to businessEconomicsStrategy and Management//vocabularies.unesco.org/thesaurus/concept585 [http]Calidad de servicioRelaciones business to businessSatisfactionInternational tradeSocial responsibilityshipping industry//id.loc.gov/authorities/subjects/sh87004890 [http]Crecimiento económicoEmbarque de mercancíaspráticas sustentáveisCompañías de navegaciónindústria marítimaComercio internacionalManagement of Technology and InnovationShipment of goods//vocabularies.unesco.org/thesaurus/concept16052 [http]//vocabularies.unesco.org/thesaurus/concept3534 [http]logistic valueMarketing//id.loc.gov/authorities/subjects/sh85081260 [http]//id.loc.gov/authorities/subjects/sh85127728 [http]Responsabilidad socialCommerce internationalPrácticas sosteniblesMarine resources conservationSostenibilidadqualidade de serviçoQ56 SustainabilitySustainabilitybusiness-to-business relationships//vocabularies.unesco.org/thesaurus/concept6828 [http]Transporte marítimosustainable practicesEmploymentEconomics and Econometricsdemand supply and congestion [R41 Transportation]//id.loc.gov/authorities/subjects/sh85121576 [http]Steamboat linesConservación de los recursos marinos//id.loc.gov/authorities/subjects/sh85121579 [http]lcsh:Businessvalor logísticoindustria marítima//vocabularies.unesco.org/thesaurus/concept11744 [http]EconomíaShippingComercio exteriorSatisfacciónTransporte acuáticoBusiness and International Management//id.loc.gov/authorities/subjects/sh2009000375 [http]Economic growth//vocabularies.unesco.org/thesaurus/concept682 [http]calidad de servicioEconómicasprácticas sosteniblesIndustria marítimarelações business to businessSocial responsibility of business//id.loc.gov/authorities/subjects/sh85040850 [http]Maritime transport//id.loc.gov/authorities/subjects/sh85020473 [http]quality of service//id.loc.gov/authorities/subjects/sh85117681 [http]CarriersValor logísticolcsh:HF5001-6182Empresas de transporteEmpleoFinance
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