0000000000526938
AUTHOR
Lupo T.
showing 4 related works from this author
Benchmarking of airports service quality by a new fuzzy MCDM approach
2015
Recent approaches to the service quality evaluation problem are focused on the employment of multi-criteria decisionmaking (MCDM) procedures, since processes related to service quality evaluation presentmeaningful communality elements to MCDM ones. Based on such assumption, in the present paper a new fuzzy MCDMapproach is developed tocomparatively evaluate passenger service quality of the international airports inSicily (Italy). In particular, by incorporating the respondents confidence level and degree of optimism on fuzzy assessments, quality scores of main airport service criteria are estimated, whereas ELECTRE multi criteria decision support methodis proposed to point out theservices qu…
Strategic analysis of transit service quality using fuzzy AHP methodology
2013
Customer satisfaction analyses are deeply based on customers' judgments and as consequence, they can be characterized by a certain degree of uncertainty generally ascribed to coexistence of three relevant aspects: vagueness, imprecision and subjectivity. In the present paper, a methodology able to handle such uncertainty, based on the ServQual discrepancy paradigm and that uses in combined manner the AHP method and the Fuzzy Sets Theory is proposed in order to overcome limitations of the traditional service evaluation approaches. Subsequently, by considering the Italian public transit service sector, a service quality analysis is conducted and the overall transit service quality structure i…
The optimization of a maintenance policy related to a global service contract
2013
With refer to a Global Service Contract between a Service Provider and a Logistic Company, the purpose of the present paper is to develop an optimization model aimed to minimize the maintenance related total cost. In particular, such contract requires the supplying of a mandatory set of corrective maintenance services on a set of equal vehicles, in a fixed time horizon. The considered problem is formulated by a non-linear constrained mathematical model that, for large practical systems as the one herein considered, becomes difficult or very hard to solve by mathematical resolution approach. For this reason, a specific resolution approach based on a constrained genetic algorithm is herein de…
A constrained genetic algorithm to optimize a maintenance global service
2014
It is herein developed an approach to optimize the maintenance services policy related to a Global Service Contract. In particular, the latter requires the performing of corrective maintenance and replacements of the failed components on a set of equal vehicles of a logistic Company. The tackled problem concerns the determination of an effective opportunistic maintenance policyon the basis of which when a fault occurs, it is replaced the failed component and, depending on the age of the others components, also replacements of others suitable components are performed, even if they are not yet broken, thus saving a substantial amount of system downtime. The problem is mathematically formulate…