Knowledge exchange between KIBS and their customers in a digitalization context : A case study of interactions between Bouvet and Agder Energi Nett

2019

Master's thesis Industrial Economics and Technology Management IND590 - University of Agder 2019 The rise of digitalization as one of the major trends in the world of business offersgreat challenges for organizations regarding technological knowledge. This is becausetechnology unwraps so rapid that it is difficult for organizations to sustain a ma-ture relation to technological knowledge, which in turn makes it more difficult tounderstand, master, and utilize new products and services. To resolve this issue,organizations tend to turn to consultancy firms with expertise in the technologicalfield. It is in such a setting that this thesis aims to examinehow consultancy firmsand their customers…