0000000000646221
AUTHOR
Jarkko Jalonen
Ethical Dilemmas in Finnish Debt Collection – An Explorative Case Study
It is inevitable that ethical questions arise in debt collection organizations and leadership, which is then good ground to identify whether debt collection is good or evil. Therefore we consider that a good standpoint for qualitatively explain the ethical dilemmas arising in our case study context. The article adopts a case study approach to examine Finnish Collection Agency Ltd., and applies a qualitative content analysis of interview data gathered by asking five employees to answer ten questions about how they see conflicts between their work and their own ethical thoughts. We obtained a rich description of the issues facing the debt collection business in Finland. In addition, the conce…
Debtors' Ethical Perceptions of the Debt Collection Process
This study researches debtors’ perception of debt collection agencies. The research data shows that a debtor perceives the debt collection as expensive, greedy and uncompromising as well as even sometimes extortionate and threatening. Yet positive perceptions appeared such as flexible, well mannered and polite. The debtor’s attitude towards debt collection agencies defines a significant part of the working environment of a debt collection agent – this study provides valuable information to inform the conduct of debt collection agents. peerReviewed