An analysis of fear factors predicting enterprise social media use in an era of communication visibility
PurposeThe benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media.Design/methodology/approachData were collected from 753 employees of a global company using an online survey. The response rate was 24.5%. The authors used structural equation modeling to test the hypothesized framework.FindingsThe results show that various fears by workers may deter or motivate enterprise …
Why people engage in supplemental work: The role of technology, response expectations, and communication persistence
Supported by various collaboration technologies that allow communication from any place or time, employees increasingly engage in technology-assisted supplemental work (TASW). Challenges associated with managing work and non-work time have been further complicated by a global pandemic that has altered traditional work patterns and locations. To date studies applying a TASW framework have focused mainly on individual uses of technology or connectivity behaviors, and not considered the potential team and social pressures underlying these processes. This study provides clarity on the differences between technology use and TASW and sheds light on the drivers of TASW in a work environment charac…