Designing Transport Supporting Services Together with Users with Intellectual Disabilities

2020

Transportation is an important yet challenging aspect in terms of mobility for persons with intellectual disabilities (ID). Despite positive implications of designing services with users, persons with ID are rarely given the opportunity to be involved in such design processes. In this action design research (ADR) study we involve persons with ID in the design through observations, photovoice interviews and in a staged, yet naturalistic user enactments on a bus. Our research contributes with design insights on transport supporting services and insights on user involvement of persons with ID in ADR. The three ADR cycles showed that people with ID is a heterogenous group of users and as such e…