0000000000718498
AUTHOR
Javier Sendra-garcía
The impact of social capital and collaborative knowledge creation on e-business proactiveness and organizational agility in responding to the COVID-19 crisis
The purpose of this study is to explore the role of social capital and collaborative knowledge creation in achieving e-business proactiveness in responding to the COVID-19 crisis An online survey was used to collect data from industries that had to continue working during the crisis, such as the pharmaceutical and cleaning materials sectors The sample consisted of 198 managers The findings show that social capital and collaborative knowledge creation have a significant role in achieving e-business proactiveness in responding to the pandemic The results also show the positive impact of collaborative knowledge creation and e-business proactiveness on organizational agility during the crisis T…
The determinants of social CRM entrepreneurship : An institutional perspective
Abstract Despite a growing interest in social media adoption by corporations, there is minimal knowledge about the drivers of social customer relationship management (SCRM). This study examines the determinants of SCRM entrepreneurship from an institutional perspective and specifically from the banking sector. Data on 19 banks were obtained from 183 responses to a questionnaire. These data were analyzed using Partial Least Square (PLS) path modeling. The findings show that organizational and technological contexts have a significant positive impact on SCRM entrepreneurship. The results also reveal a significant impact of institutional normative and coercive pressures on SCRM entrepreneurshi…
Does institutional quality affect the level of entrepreneurial success differently across the entrepreneurship distribution?
The phenomenon of entrepreneurship has driven much of the attention of academics, practitioners and policy makers. A correct and deep understanding of all the different conditions affecting entrepreneurship rates will advance in the establishment of useful measures that increase entrepreneurial success. The vast majority of the literature on the effect of institutional quality on entrepreneurship has been investigated based on average effects. However, how the impact of institutional quality on the level of entrepreneurship varies with the conditional distribution of entrepreneurship is still poorly understood. The present study attempts to fill the research gaps in this field. In order to …