Improving on-time delivery at Aker Solutions : a case study of the Spare Parts division

2014

Masteroppgave i industriell økonomi og teknologiledelse IND 590 Universitetet i Agder 2014 The purpose of this thesis is to present possible solutions to how Aker Solutions’ Spare Parts division can improve their on-time delivery. This thesis is a case study that focuses mainly on the supply chain of the Spare Parts division and not the entire organization. Spare Parts’ main task is to provide spare parts to customers. The process of providing the spare parts can involve both internal and external factors. The internal processes include the Procurement division if the items aren’t on stock, and warehouse for picking and packing. The external processes include the suppliers that provide Aker…