What is the value of eGovernment – and how can we actually realize it?

PurposeThe purpose of this paper is to promote academic discourse around the understanding of the concept of value of eGovernment and how a diverse set of benefits or values can be realized from eGovernment efforts.Design/methodology/approachThe paper is designed as a viewpoint paper with emphasis on grounding a set of arguments on current practice and relevant scholarly papers.FindingsAlthough not based on a formal, structured review, the paper proposes that the concept of value in relation to eGovernment is insufficiently discussed and defined in the eGovernment literature. Based on the high failure rates of eGovernment efforts, it further proposes that structured approaches to benefits r…