Sustainable user-driven innovation supporting Open Government policies- A System Dynamics perspective applied to the Municipality of Palermo-

Going beyond a technocratic e-government paradigm, this research aims at analyzing how, through the two-ways interaction supported by Web 2.0 technology, skilled external collaboration and knowledge-sharing between citizens and public administrations can offer new ways of citizen participation, enhancing political decision-making process and public value creation. Particularly, the purpose is to investigate how skilled citizens can serve as contributors to tasks that are traditionally performed by designated civil servants and now are outsourced to an undefined, generally large group of people, in the form of an open call for contributions. To this end, we have conducted a field research in…