What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens

2023

The adoption of Artificial Intelligence (AI) by the public sector has the potential to improve service delivery. However, the risks related to AI are significant and citizen concerns have halted several AI initiatives. In this paper we report findings from an empirical study on citizens´ attitudes towards AI use in public services in Norway. We found a generally positive attitude and identified three factors contributing to this: a) the high level of trust in government; b) the reassurance provided by having humans in the loop; c) the perceived transparency into processes, data used for AI models and models´ inner workings. We interpret these findings through the lens of social contract the…

Investigating Aid Effectiveness in Developing Countries: The Case of Nepal

2020

Big Data Analytics Affordances for Social Innovation: A Theoretical Framework

2021

This paper proposes a theoretical framework to identify the mechanisms by which actors perceive the affordances of big data analytics (BDA) and how institutional voids and supports enable or hinder the actualisation of those perceived affordances. In doing so, we contribute to identifying the missing link needed to understand the social innovation process in relation to BDA. The framework paves the ground towards understanding the institutionalization process of social innovation and its implications for research and practice.