0000000000813704
AUTHOR
Nathalie Raulet-croset
showing 2 related works from this author
Les apports des parcours commentés
2013
Understanding space in ephemeral organizations: contributions of commented walksThis article examines a particular type of ephemeral organization in which institutional and secular actors are connected resting upon on a strong territorial basis. Their fleeting quality is however compatible with a certain degree of permanency. The authors question the sources and resources of such permanency and insist on the role of space in coordinating collective action, and in this case, in preventing urban incivilities. They call on an unusual method, called Commented Walks, to capture the relation between such organizations and space.
The paradoxical management of service skills
2015
This paper focuses on service skills which are mobilized by front office agents when they are involved with customers. These skills are most of the time tacit. We consider that the way in which firms recognize these skills and contribute to their development is an important management issue. It is all the more important that a lot of jobs combine poor levels of qualification and highly situated skills.