Digital transparency and Web 2.0 in Spanish city councils

Abstract The purpose of this study is to provide a Web 2.0 Disclosure Index to measure the Web 2.0 presence of Spanish city councils and the information disclosed by them on these media, and to test whether the use of Web 2.0 tools and social media by local governments improve their Web 1.0 digital transparency. We have structured the Web 2.0 Index as the sum of three partial indexes, referred to presence, the content and the interactivity of the Web, and we have estimated these indexes by a content analysis of the city council's websites. We find that the use of Web 2.0 tools has an essentially ornamental focus, and thus it is necessary to increase the content disclosed, especially at the …