Implementing Performance Management - a Bottom-up Perspective : A CASE STUDY OF A MANUFACTURING FIRM

2018

Master's thesis Industrial Economics and Technology Management IND590 - University of Agder 2018 In 2016, a world-class manufacturing plant, determined to remain competitive in the future, develop a business system to spread their vision and values throughout the organization. This business, inspired by principles from both Lean and Toyota Production System, has greatly emphasized the Kaizen Philosophy – where subordinates play a key role in the optimization of their work processes. This led to a plethora of process improvements, yet as the lack of focus was prominent, and the impact of these improvement efforts was hard to measure. Management acknowledged a need for strategic directions, a…