Experienced knowledge for the description of maintenance packages

International audience; The presented work is included in the research theme that specifies some means of capitalization andexploitation of knowledge from experience feedback processes in the context of industrial maintenancemanagement. Our research on it is a more precise definition of the proposed project, built with a problemasking how to handle the management of repair packages. Upstream, the knowledge of various expertsare materialized in the form of expert reports. Downstream maintenance wants to quickly repair productsbased on symptoms or change parts in advance. For this, we propose a methodology by analysing thefeedback to improve the response time for maintenance services. This is…