Operations & Maintenance Business Model Transformation—Multiple Case Studies

2014

Capital goods companies’ service offering has been mainly to provide spare parts and maintenance work. In search of growth, these companies have expanded to new areas, such as Operations & Maintenance. Instead of operating and maintaining e.g. production processes itself, a customer can outsource a wide variety of managed services based on agreed service levels. There has been a special focus on global information management know-how, governance, process know-how, physical assets, and spare and wear parts. In order to get a good coverage of case studies, we selected five large global suppliers and two customer companies in telecommunication, energy, mining, and pulp and paper business. By i…

Alignment and leadership in ICT strategies of private and public organizations

2015

Information system implementation model and observations - Case health care, social services and other service processes in smaller municipalities

2012

Public sector in Finland is under heavy pressure to get more efficient and customer oriented. Information systems and their development is one possibility to improve municipalities’ own processes and their service offering to the inhabitants. In this study we investigated what is the status of Information Systems in municipal governance and architecture management. The situation with systems landscape and architecture is, based on our findings, very scattered and municipals do not make their decisions, for example outsourcing decisions, in a systematic way. Based on those findings, especially in small municipalities, we created a model, which municipal ICT responsible professionals can foll…