Fremmere og hemmere for brukerinvolvering i utvikling av digitale tjenester : Brukerinvolvering i etkommunaltIT-prosjekt : En casestudie fra arbeid m…

2018

Masteroppgave informasjonssystemer IS501 - Universitetet i Agder 2018 In this thesis I have studied what promotes or inhibits user involvement when developing digital services in the public sector, in this case an IT project in a municipality. Data collection took place during the concept phase, when a heterogeneous and representative user group from the municipality participated in workshopsto give feedback. Within this context, I have analysed factors that promotes or inhibits user involvement. Promoters are factors that facilitates successful user involvement.-For instance factors that promotes correct understanding of the presented task, and users who find an interest in participating a…