A Help Desk tool for sporadically occurring inquiries. Based on Microsoft Outlook 2000 and Computas GTA.

1999

Masteroppgave i informasjons- og kommunikasjonsteknologi 1999 - Høgskolen i Agder, Grimstad A help desk is intended to support inquiries from users of one or several systems. The help desk could act as an external service point to customers, just as well as an employee-based service. Because of the movement towards more complex computer environments, support departments need to be more flexible and more proactive in handling service requests. The primary goals of a support department are to increase the quality of service and to lower the cost needed to provide it. The combination of more complex systems to support and the continual demand of lowering the Total Cost of Ownership (TCO), supp…