Surprise as a Design Strategy in Goal-oriented Mobile Applications

2022

Emotions are important in product experiences. Besides utilitarian aspects in interacting with technological products, recent research has focused on hedonic and affective aspects of product interaction. Designing unexpected product features evoking surprise has proven to be advantageous for product user interaction and user experience. Especially, in classical product design surprising the user is an efficient design strategy to create pleasurable products. However, current research has not extensively focused on the effects of surprise in technological interactive products. It is important to understand users´ experiences in relation to unexpected events in digital products in order to de…