Intercultural competence as a succes factor of virtual multicultural teams : a case study on the team effectiveness of global HR teams

2010

This study’s main objective is to construct a model of intercultural competence for global virtual teams in order to investigate the influence of intercultural competence on multicultural virtual team effectiveness. This objective was investigated in two ways: Firstly, by reviewing existing models and concepts with the goal of listing contents of intercultural competence that improve the virtual multicultural team effectiveness sustainably. The findings in this section have been that all team members need to have a certain degree of intercultural competence. Intercultural competence is a set of skills, attitudes and knowledge which is developed gradually by experience and will never be comp…