Codesigning technology for a voluntary-sector organization

2019

© 2019 Khushnood Naqshbandi, Simon Hoermann, David Milne, Dorian Peters, Benjamin Davies, Sophie Potter, & Rafael A. Calvo. This paper presents an investigation into the experiences and perceptions of volunteers and community managers of an Australian voluntary-sector organization that supports young help-seeking people. The process focused specifically on the design of a chat tool, a rudimentary version of which was conceptualized and tested during a trial completed prior to this study. The process explored the motivations and experiences of these volunteers using a codesign approach, which led to the development of specific features of the chat tool that were tailored to the nature of the…