Resilience practices and patient safety: a multiple case study

2017

Organizations’ resiliency is receiving more and more attention within the operations management academic community because of the general awareness regarding the impossibility to prevent any kind of failure/disaster that may occur in whatever work system. Although healthcare organizations everyday manage those operational failures which treat the patient safety, in healthcare management domain there is a “lack of knowledge” about resilience practices, even if few authors have studied similar concepts, such as the work-around practices. In this paper we present an exploratory study we have conducted within two Italian hospitals to comprehend the main capabilities which enable healthcare resi…