0000000001335950
AUTHOR
Lehane, Pat
showing 2 related works from this author
Make It Intuitive: An Evaluation Practice Emergent from the Plans and Scripted Behavior of the Computer-Community of Practice
2012
The catch phrase today for system designers is to “make it intuitive,” which begs the question, what is intuitive? The action research discussed in this article was the final stage of the application of grounded theory to user data that provided survey categories (criteria) for system acceptance. A theoretical rationale from the discipline of human–computer interaction was proposed to provide a consistent and repeatable interpretation of the users’ responses to the survey and directly align the responses to software design considerations. To put this work into context, I discuss in this article a case study on the use of the survey to monitor the user experience during the upgrade of an ent…
Mapping the User Experience: Development of a Validated Instrument from the Plans and Scripts of the Computer Community of Practice
2012
A plethora of surveys for assessing computer use for usability or technology acceptance exist today. This article discusses the Systems Acceptance Indicator, a validated survey instrument for assessing the user experience from a cognitive–ergonomic perspective. The action research discussed in this paper utilized grounded theory analysis to establish the data-driven emergent theoretical constructs that provided the system acceptance categories (criteria) for the survey. These data-driven emergent theoretical constructs were the basis for the proposed theoretical abstraction hierarchy of the survey criteria. Principle component analysis of the survey data produced an abstraction hierarchy id…