6533b7d0fe1ef96bd125a1ca
RESEARCH PRODUCT
Employee-driven digitalization in healthcare: codesigning services that deliver
Migle HelmersenTom Roar EikebrokkNiels Frederik Garmann-johnsensubject
Service (systems architecture)Working lifeKnowledge managementbusiness.industry030503 health policy & servicesHealth PolicyBiomedical EngineeringDigital transformationEmployee participation03 medical and health sciences0302 clinical medicineEnablingHealth careSocial media030212 general & internal medicineNordic model0305 other medical sciencebusinessdescription
Abstract The purpose of this article is to explore and conceptualize how Nordic principles of employee participation combined with enterprise social media/web 2.0 could enable co-creation as an input to digital transformation of healthcare services. The question of how to enable effective co-creation is both under-researched and stated as an important enabler of digitalization and service improvements. The article starts by introducing The Nordic Model for employee participation that is proven successful for enhancing working life effectiveness and innovation. We then discuss how these principles of participation can be further enhanced by state-of-the-art web 2.0 technologies for Enterprise Social Networks. Stretching this further, we exemplify with a practical template for codesign of a treatment pathway strategy.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2020-06-01 | Health Policy and Technology |