6533b7d3fe1ef96bd125fe29

RESEARCH PRODUCT

Communication Gaps in Disaster Management: Perceptions by Experts from Governmental and Non-Governmental Organizations

Pauliina PalttalaMarita VosCamillo BoanoRagnhild Lund

subject

Knowledge managementEmergency managementbusiness.industrymedia_common.quotation_subjectQuality measurementManagement Monitoring Policy and LawPublic relationsManagement Information SystemsBusiness economicsPublishingOrder (exchange)PerceptionPerformance indicatorSociologybusinessmedia_commonCrisis communication

description

The complexity of current disasters creates a challenge for crisis communication. This paper aims at identifying gaps in communication in disaster management experienced in practice in order to facilitate learning from those situations. The research was conducted using a qualitative online open-ended questionnaire. It shows that despite the developments in the discipline, communication as an integral part of decision making in disaster management needs to be further developed. The paper provides a practical-oriented overview of the communication constraints in complex crisis situations, which has not been provided so far. This research is part of an international project developing performance indicators for a quality measurement system for crisis communication. © 2011 Blackwell Publishing Ltd.

yearjournalcountryeditionlanguage
2011-10-24Journal of Contingencies and Crisis Management
https://doi.org/10.1111/j.1468-5973.2011.00656.x