6533b7d7fe1ef96bd126785c

RESEARCH PRODUCT

An Overview of Public Concerns During the Recovery Period after a Major Earthquake: Nepal Twitter Analysis

Leire LabakaStarr Roxanne HiltzJaziar Radianti

subject

HistoryData collectionEmergency managementbusiness.industry05 social sciencesEarthquake disaster02 engineering and technologyPublic relationsRecovery period020204 information systems0502 economics and business0202 electrical engineering electronic engineering information engineeringSocial media2008 California earthquake studybusiness050203 business & managementInformation exchangeRecovery phase

description

In responding to disasters, Twitter is extensively used, both for information exchange and mapping the crisis, among citizens, and in relation to national and international humanitarian responders. This paper reports Twitter analysis aimed at identifying the most pressing issues that arose in the short term recovery phase starting about a week after the Nepal earthquake, including the heretofore neglected topic of mismatch between international relief and local cultures. Based on Twitter data collected between April 30th and May 6th 2015. 1,074,864 raw messages apparently related to the Nepal earthquake were retrieved, filtered and analyzed. This exploratory adapts established frameworks for use in the dataset. The results show that our framework can identify several unique problems, including that disaster relief efforts can trigger negative sentiments when they are conducted without understanding of the local cultures.

yearjournalcountryeditionlanguage
2016-01-012016 49th Hawaii International Conference on System Sciences (HICSS)
https://doi.org/10.1109/hicss.2016.25