6533b7dafe1ef96bd126e2c4

RESEARCH PRODUCT

The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process

Henriika Sarilo-kankaanrantaLauri Frank

subject

automaatioresistance to changeautomaatiojärjestelmättaloushallintorobotithenkilöstöhallintotechnology adoptionDiffusion of Innovationmuutosvastarintadisruptive innovationkäyttöönottorobotic process automationinnovaatiot

description

Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources. peerReviewed

yearjournalcountryeditionlanguage
2022-01-01
https://doi.org/10.1007/978-3-031-10902-7_14