6533b7dafe1ef96bd126ebd6
RESEARCH PRODUCT
El uso de las cartas de servicio en la administración local: el caso del Ayuntamiento de Torrent
Gonzalo Pardo Beneytosubject
Quality management systemOrder (business)media_common.quotation_subjectPolitical scienceWelfare economicsGeneral Earth and Planetary SciencessortContext (language use)BureaucracyAdministració localQualitat total en l'administració públicaGeneral Environmental Sciencemedia_commondescription
Public Administrations have suffered a sort of changes based in changing context and uncertainty. So, traditional Weberian bureaucracy has been adapting itself, embracing new values and tools. In this way, the City Hall of Torrent has developed the strategy called Torrent INNOVA. It was framed inside a quality management system named EVAM framework. Thereby, citizen’s charts are an important instrument in order to manage local context and apply new public administrative innovations.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2016-10-31 | Barataria. Revista Castellano-Manchega de Ciencias Sociales |