6533b7dcfe1ef96bd1273231
RESEARCH PRODUCT
ERP system implementation in SMEs: exploring the influences of the SME context
Ondrej ZachDag H. OlsenBjørn Erik Munkvoldsubject
Information Systems and ManagementKnowledge managementBusiness processProcess (engineering)business.industryMultiple caseContext (language use)BusinessLimited resourcesEnterprise resource planningImplementationComputer Science Applicationsdescription
Small and medium-sized enterprises SMEs are increasingly implementing enterprise resource planning ERP systems. Compared to large enterprises, SMEs differ in a number of inherent characteristics, which are likely to impact the ERP system implementations. The purpose of this study is to explore these influences of the SME context on the ERP system implementation process. SME characteristics are synthesised from relevant literature and the influences of the contextual factors on various activities across the ERP life cycle are investigated. The study presents findings from a multiple case study of four SMEs. The ownership type of the companies and limited resources were identified as the most influential contextual factors. Among the ERP life-cycle phases, the implementation phase was affected most by the SME context. The case studies also illustrate the need for a more nuanced view on what should be considered general characteristics of SMEs; for example, regarding the level of IS knowledge, business processes, and market characteristics.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2012-07-30 | Enterprise Information Systems |