6533b7ddfe1ef96bd1273f39
RESEARCH PRODUCT
Explaining Extreme Mobile Experiences
Markus Salosubject
Value (ethics)ta113Service (systems architecture)Knowledge managementbusiness.industrymedia_common.quotation_subjectHuman Factors and ErgonomicsContext (language use)Affect (psychology)Computer Science ApplicationsHuman-Computer InteractionPerceptionQuality (business)Product (category theory)businessPsychologyEmpirical evidenceta512media_commondescription
Extreme service or product experiences have a major influence on perceptions and behavior. Therefore, numerous studies have collected such single positive and negative experiences to understand which factors affect (dis)satisfaction, value, and quality. However, most of these studies lack the process approach needed for understanding why and how these experiences take place and proceed, whereas the context of mobile applications has also remained highly unexplored. This study aims to fill the gap by presenting the mobile experience process model with empirical evidence of extreme experiences from 606 actual mobile application users. With the help of the model and the detailed descriptions of its elements, researchers and practitioners will be able to understand triggers, interactions, and perceptions that build up to single experiences and identify differences between positive and negative extreme experiences as well as different application types.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2013-12-20 | International Journal of Human-Computer Interaction |