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RESEARCH PRODUCT
Understanding the ITIL Implementation Project: Conceptualization and Measurements
Tom Roar EikebrokkJon Idensubject
Information managementInformation Technology Infrastructure LibraryKnowledge managementProcess managementConceptualizationScope (project management)business.industryComputer scienceInformation systemContext (language use)Literature studyProject managementbusinessdescription
The purpose of this research is to contribute to the theorizing of ITIL. The paper provides a model that conceptualizes the scope and content of an ITIL implementation project, and it tests and validates measurements based on a literature study and data from a survey of 446 Nordic ITIL experts.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2011-08-01 | 2011 22nd International Workshop on Database and Expert Systems Applications |