6533b81ffe1ef96bd1277a1b

RESEARCH PRODUCT

EFFICACY OF THE CLOUD COMPUTING TECHNOLOGY IN THE MANAGEMENT OF COMMUNICATION AND BUSINESS PROCESSES OF THE COMPANIES

Olena KopishynskaDorota JelonekYurii UtkinAntonina Kalinichenko

subject

Organizational Behavior and Human Resource ManagementIntranetKnowledge managementbusiness.industryBusiness process020209 energyStrategy and ManagementSoftware as a serviceCloud computing02 engineering and technology0202 electrical engineering electronic engineering information engineeringInformation systemBusiness and International Managementbusiness

description

Trends of development and application of different classes of information systems in management according to the types of business processes were investigated in this article. A brief overview of current state of the use of cloud technology in the world and Ukraine was represented. Advantages of using model of "SaaS - Software as a service" was explained on the example of innovation international project "Bitrix 24", where the main objectives of CRM systems were realized combining with wide opportunities of coordination of communicative and business processes of modern companies. The project was translated into the majority European languages and uses tools of the social Intranet environment.

https://doi.org/10.17512/pjms.2016.14.2.10